Support
Find a quick answer or send enough context for the support team to help.
Frequently encountered
Plex cannot reach your libraries?+
Use the same Plex account you normally use for the shared library.
- Sign out of the Plex app and sign back in.
- Switch Plex to a remote connection and confirm the library opens.
- Return to Comrade and refresh Plex sources.
- Sync the affected movie library again.
Watchlist item did not appear in Plex+
Comrade Watchlist and Plex Watchlist are separate unless the title was explicitly saved to Plex. Open the title details and check where it is currently saved before retrying.
History is missing a recent watch+
Recent Plex activity can take a short time to become confirmed. Refresh History first. If the watch still does not appear, include the movie title, approximate watch time and Plex source in the support report.
A shared library is unavailable+
Confirm the server still shares that library with your Plex account and that it opens in Plex remotely. If Plex access changed, refresh your Comrade Plex connection before syncing again.
Contact support
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Connection status
Only your own account information appears here.